Advancements in AI-based Natural Language Understanding (NLU) has eased the development of highly intelligent and interactive conversational chatbots. Such chatbots are able to understand ‘user intent’ and steer the conversation in a direction that yields the best outcome.
Chatbots can address many of the caller’s requests such as providing account balances, order status, making appointments, scheduling service calls among many other tasks.
Enable customers to get answers to frequently asked questions or participate in automated surveys
Enable employees to access various organizational information via interactive voice dialog (e.g. vacation days left, 401k options, list lookups, schedules . . .)